Terms of service

Last Updated: August 2026

Store Information

Brand Name: Serenefold

Website: www.serenefold.com

Email: hello@serenefold.com

Phone: +39-3007207023

Address: Via Niccoló Machiavelli, 9, 06049 Spoleto PG, Italy

These Terms of Service constitute a legally binding agreement between Serenefold (hereinafter referred to as "we", "us", "our") and all users and customers who access and consume on the www.serenefold.com website. All browsing, registration, and order placement behaviors mean that you have fully read, understood, and accepted all clauses of these terms.

User Account and Obligations

Registered users are fully responsible for the security of their account passwords and all transaction behaviors under their accounts. Users undertake not to use this website for illegal transactions, fraud, malicious attacks, infringement of others' rights, or any behaviors that damage the normal operation of the website and platform security.

Product and Price Description

All products on this website are women’s fashion apparel and supporting accessories. We strive to ensure that product pictures, sizes, materials, and descriptions are true and accurate. Slight color differences caused by different display devices do not belong to product quality problems. All displayed prices include Italian VAT and all statutory taxes, with no hidden fees. Shipping costs are calculated separately and displayed clearly on the checkout page.

Order Confirmation and Cancellation Rights

Submitting an order is deemed as a valid purchase application. We reserve the right to suspend, reject, or cancel orders due to stock shortage, system data errors, pricing errors, suspected fraudulent transactions, and abnormal order risks. We will notify users of order changes via email in a timely manner. Consumers enjoy the 14-day statutory withdrawal right stipulated by Italian consumer laws, subject to the Return and Refund Policy.

Intellectual Property Protection

All website texts, pictures, design drawings, logos, videos, and graphic works are protected by Italian copyright and trademark laws. No user or third party may copy, reproduce, modify, disseminate, or use our intellectual property content for commercial purposes without our written official authorization.

Liability Limitation Clause

We shall not be liable for any indirect loss, incidental loss, consequential loss, and non-physical damage caused by user browsing and shopping, including but not limited to time loss, profit loss, and reputation loss. Our maximum liability for any order dispute shall not exceed the total payment amount of the corresponding order.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Italy and the European Union. All transaction disputes shall be settled through friendly negotiation first. If the negotiation fails, the dispute shall be submitted to the competent judicial authority of Spoleto PG, Italy for judgment.

Term Revision Rules

We reserve the right to revise and update these service terms at any time according to legal requirements and business adjustments. The updated terms will take effect immediately after being published on the official website. Continuous use of the website after the update is deemed as acceptance of the new terms.