Refund policy

Last Updated: August 2026

Store Information

Brand Name: Serenefold

Website: www.serenefold.com

Email: hello@serenefold.com

Phone: +39-3007207023

Address: Via Niccoló Machiavelli, 9, 06049 Spoleto PG, Italy

This Return and Refund Policy complies with the Italian Consumer Code (www.serenefold.com. 206/2005) and EU Consumer Rights Directive 2011/83/EU, governing all product purchases made on the Serenefold official website.

14-Day Legal Withdrawal Period

You have the statutory right to return any ordered goods and cancel your purchase within 14 calendar days from the date of delivery, without any justification. Within this period, you are entitled to a full refund of the product purchase price.

To exercise your withdrawal right, you must submit a clear return request via our official email hello@serenefold.com before the expiry of the 14-day period. Our team will send official return authorization and detailed return instructions within 48 hours of receiving your valid request.

Eligible Return Products

All women’s apparel, fashion accessories, and casual wear sold by Serenefold are eligible for return. Returned items must be unused, unwashed, free of stains, damage, or wear, with all original tags, labels, and original packaging fully intact. Products must be in perfect resalable condition upon our warehouse inspection.

Non-Returnable Final Sale Items

In compliance with Italian hygiene and consumer safety regulations, the following categories are final sale and cannot be returned or refunded: intimate garments, swimwear, personalized custom products, made-to-order items, and clearance goods marked as final sale. No return requests will be accepted for these items unless defective upon arrival.

Return Shipping Fees

Customers shall bear the cost of return shipping for voluntary returns. We cover all return shipping fees and provide prepaid return labels if the items are defective, damaged, incorrect, or inconsistent with the product description due to our operational errors.

Official Refund Processing

After we receive, inspect, and confirm the compliance of your returned items, we will initiate the refund process within 14 calendar days as required by Italian consumer law. All refunds will be credited to your original payment method. The actual arrival time varies by payment provider, generally ranging from 5 to 10 business days.

Defective and Damaged Goods Handling

If you receive defective, damaged, faulty, or mismatched products, please contact our customer service within 48 hours of delivery and provide clear photos of the product and outer packaging. We guarantee free replacement or full refund for all defective products in accordance with Italian commercial warranty laws.

Order Cancellation Rules

All unshipped orders can be canceled free of charge at any time. Once the order has been processed and shipped, cancellation applications will be treated as standard return procedures subject to this policy.