Shipping policy

Last Updated: August 2026

Store Information

Brand Name: Serenefold

Website: www.serenefold.com

Email: hello@serenefold.com

Phone: +39-3007207023

Address: Via Niccoló Machiavelli, 9, 06049 Spoleto PG, Italy

This Shipping Policy applies to all orders of Serenefold women’s clothing and accessories, covering order processing, delivery cycle, shipping fees, logistics tracking, and exception handling rules for Italy and EU regional orders, complying with EU e-commerce logistics regulations.

Order Processing Cycle

All paid orders will be manually inspected, sorted, and packaged within 1–3 working days (excluding Italian weekends and statutory holidays). Orders placed on holidays and weekends will be processed sequentially on the next working day. We will arrange official logistics shipment immediately after order processing is completed.

Standard Delivery Time

Domestic Italy shipping: Standard delivery takes 3–7 working days after shipment.

Cross-border EU shipping: Standard delivery takes 7–14 working days after shipment.

In accordance with EU legal provisions, the maximum delivery period of all orders shall not exceed 30 days unless otherwise agreed by both parties. Delivery time is for reference only, and slight delays may occur due to logistics peak seasons, customs inspection, bad weather, and other objective factors.

Shipping Fee Standard

Shipping fees are automatically calculated by the system according to the delivery destination, package weight, and volume, and will be clearly displayed on the checkout page before payment. We will launch regular free shipping promotion activities, and the free shipping threshold shall be subject to the latest activity rules on the official website.

Order Logistics Tracking

After the order is shipped, we will send a shipping confirmation email with a unique tracking number and logistics query link to your registered email address. You can check the real-time transportation status of the package at any time through the tracking number.

Delivery Exception Handling

If the logistics status shows delivered but you have not received the package, please contact our customer service within 48 hours. We will assist in verifying logistics records and solving delivery problems. Delivery failures caused by incorrect customer address, unreachable contact information, or customer refusal to sign for the package shall be borne by the customer.

Customs Duties and Taxes

For orders delivered to EU countries outside Italy, all local import taxes, customs duties, and handling fees incurred during customs clearance shall be borne by the customer in accordance with local national regulations. We do not undertake any additional customs clearance costs.

Logistics Delay Solution

In case of objective logistics delays, we will actively track the package progress and inform customers of the latest situation in a timely manner. For long-term unresolved logistics abnormalities, customers can apply for order cancellation or refund in accordance with the return and refund policy.