Payment Terms

Last Updated: August 2026

Store Information

Brand Name: Serenefold

Website: www.serenefold.com

Email: hello@serenefold.com

Phone: +39-3007207023

Address: Via Niccoló Machiavelli, 9, 06049 Spoleto PG, Italy

These Payment Terms comply with Italian financial transaction regulations and EU e-commerce payment rules, standardizing the payment mode, transaction security, pricing tax rules, refund settlement, and dispute handling of all orders on the Serenefold website.

Supported Payment Methods

We support a variety of secure encrypted payment methods, including mainstream credit cards, debit cards, EU local electronic payments, and official payment channels authorized by Shopify. All payment channels adopt end-to-end encryption technology to fully protect user payment data security.

Order Payment Rules

All orders require full advance payment before shipment. We do not support cash on delivery. Orders without successful payment confirmation will not be reserved, processed, or shipped. If the payment fails or is pending due to system network reasons, please check the payment status independently or contact our customer service for assistance.

Pricing and Tax Specification

All commodity prices displayed on the website are final prices inclusive of Italian VAT and all mandatory statutory taxes. No hidden service fees, handling fees, or additional charges will be added during the checkout process. Shipping fees and other optional service fees are independent items and will be clearly itemized in the checkout bill.

Payment Data Security

We will not actively collect, record, or store your complete bank card information and payment passwords. All payment transactions are completed through third-party payment institutions that comply with EU financial security certifications. The entire payment process is encrypted and monitored to avoid data leakage and abnormal transactions.

Refund Settlement Rules

All refunds generated by returns, order cancellations, and abnormal transactions will be returned via the original payment channel. The refund amount is subject to the settlement standard of the return and refund policy. The fund arrival cycle depends on the processing efficiency of the payment platform, generally 5–10 working days. We are not responsible for the delay of fund arrival caused by third-party payment institutions.

Transaction Fraud Prevention

We reserve the right to review all order payment records. For orders with abnormal payment information, suspected fraud, unauthorized transaction risks, and non-compliant payment behaviors, we have the right to suspend order processing, freeze transaction funds, and cancel abnormal orders to ensure transaction safety.

Electronic Invoice Service

If you need a formal commercial electronic invoice that complies with Italian tax regulations, please contact our customer service team via email after completing order payment, and we will provide you with a standard invoice document free of charge.

Payment Dispute Resolution

All payment-related disputes shall be handled in accordance with these Payment Terms, together with the Return and Refund Policy and Terms of Service. Unresolved disputes shall be governed by Italian financial laws and consumer protection regulations.